Notch is for anyone over the age of 18 who is looking to complete a lab test from the comfort of their own home. Our health tests cater to those who are looking to pinpoint food sensitivities, vitamin deficiencies, airborne/environmental sensitivities and more.
No, you do not need a prescription. Notch works with a physician network to authorize test requisitions in every state where we offer our test kits.
No. Notch is not a medical facility and we do not have a doctor/patient relationship with you. Therefore, we cannot diagnose, prescribe, treat or provide personal medical advice. Our laboratory testing simply provides health insights for you to make more informed decisions surrounding your healthcare.
Orders and Accounts
Notch is based in Washington state and our business hours are 9 a.m. to 4 p.m. (PT), Monday through Friday. We aim to respond to all inquiries within 24 hours, so hold tight—we’ll get back to you as soon as we can.
You do not need an account to buy from Notch, however, setting one up is free and makes the checkout process more efficient. By signing up, you can:
• Check out faster when making a purchase
• Check the status of current orders and view past orders
• Save and make changes to your account information, including your password and shipping addresses
• Track order confirmations and updates via our site as opposed to receiving email updates
As an e-commerce company based in the United States, we are required to charge sales tax, which may vary over time and depend on the state to which we are shipping.
If you checked out as a guest, you should have received a shipping confirmation email with a tracking number. If you have a Notch account, you can track your order in the Account section.
Any amendments or cancellations to orders must be made within 24 hours of placing the order. Please email our Customer Care team with your order number.
We are happy to send your package with a signature requirement upon request. Please email our Customer Care team with your order number.
In addition to the physical kit and shipment cost, your purchase also covers a doctor’s order for testing, associated lab/testing fees and a copy of your test results.
We accept all major debit and credit cards.
Yes, you can use your FSA/HSA to pay for an at-home health test. Your Notch test is authorized by a physician, fitting the guidelines for most HSA/FSA coverage. We recommend you check with your own plan to verify before purchase.
We are unable to bill your insurance on your behalf. However, upon request, we can supply a bill for you to submit to your carrier for reimbursement. Please check with your insurance provider to verify eligibility for insurance reimbursement.
No. Insurance coverage is unique to each person, so you'll need to reach out to your insurance carrier directly if you’d like to learn about your options. You can typically find a contact number on the back of your insurance card.
Yes! During checkout you have the option of entering your shipping address or that of a separate recipient. Once the test kit is delivered, the recipient can activate their test using the ID provided in their kit. You also may gift a test to someone else after you place and receive your order.
Shipping and Returns
We currently ship to most U.S. addresses and U.S. territories, excluding New York State, New Jersey and Rhode Island. We do not ship to PO Boxes/APO/FPO addresses.
We offer free standard shipping with your purchase.
Your health test will be shipped with standard delivery and usually arrives within 5-7 business days of placing your order.
We want to make sure you are happy with your purchase and encourage you to contact our Customer Care team with your kit ID if you have any trouble with your order. Below is an overview of our policies surrounding returns and refunds:
• If your order has not shipped after 3 days of being placed, you are eligible for a 100% refund.
• If you decide to return the health test kit within 14 days of placing your order, you are eligible for a full refund, minus the cost of shipping, handling and processing fees (approximately $15 USD per kit).
• Orders placed more than 30 days ago are not eligible for any refund.
• If your results have not yet been released, your order is not eligible for a refund. Please wait until after you receive your results to contact us.
• Due to health concerns, Notch cannot accept returned or unused test kits. If you received your order and do not wish to conduct the test, we ask that you dispose of the test kit.
We apologize if we’ve made a mistake processing your return. If you were expecting a refund and were not refunded the full amount, it may be because we do not refund delivery, shipping and handling costs. Please contact our Customer Care team with any questions or concerns.
Health Test and Medical Questions
Our laboratory is CLIA-certified and is located in Shoreline, Washington. Our dedicated research team employs advanced automation and the latest laboratory technology to ensure the accuracy and reproducibility of every test. Visit our Process Page to learn more.
No, our test kits do not expire, but you must return your kit within 48 hours of collecting your sample.
It's more convenient, lower in cost and generally less invasive than an in-person lab test. Since our tests are processed in the same labs used by doctors, clinics and hospitals, you get the same level of accuracy without having to visit the actual lab.
All tests are restricted to subjects over the age of 18.
We use FDA-cleared and approved analyzers, and our COVID-19 Test has been FDA-authorized for emergency use. Our tests are also validated through a complex, multi-step process CLIA-certified laboratory.
If and when possible, we encourage everyone to use their own doctor and health insurance for health tests. Home health testing is often more convenient and flexible than traditional health testing. However, we are not a replacement for visiting a doctor and do not diagnose, prescribe, treat or provide personal medical advice.
Once the sample has been analyzed by our laboratory, it is disposed of in accordance with biological specimen disposal standards.
Notch health tests are comparable to the tests you would take in a doctor's office. Samples are sent to our CLIA certified lab and analyzed by qualified laboratory technicians. The only difference is the method in which we collect your blood. We collect blood with a capillary blood sample (finger prick) instead of a venous blood sample (taken from the vein).
Notch tests are physician-approved and are just as accurate as those you would take in a doctor's office. All tests are analyzed in our CLIA-certified laboratory, which undergoes frequent quality control checks to ensure the highest standard of testing.
Activating Your Test
1. Once you receive your Notch Health test kit, click here to activate your test.
2. Enter your email into the associated field. Note that this should be the same email you used to place your order.
3. Enter the test kit ID (found on your collection card) into the associated field and click "Continue."
3. Your health test is now activated! To ensure accurate results, closely follow the collection instructions in your test kit and watch our instructional video here.
No, you do not have to fast before your test, unless advised otherwise by your healthcare practitioner. However, make sure you are well-hydrated and avoid consuming food or drinks 30 minutes before collecting your sample.
You should wash your hands for 30-60 seconds in warm, soapy water. Warming your hands before collection can increase blood flow to your fingers and make specimen collection easier.
The sample requires blood to saturate through to the back of the collection card. Filling more than the required number of spots is recommended if you have continued blood flow, ensuring ample specimen quantity for testing. If there is not enough blood to test, our Customer Care team will reach out to you, to organize a replacement test.
As long as the blood has saturated through to the back of the collection card, you can dispose of the lancets. If you've used up both lancets and are concerned you don't have enough blood to provide a valid sample, please contact Customer Care.
We do not recommend consuming alcohol before collecting your sample. However, you are more than welcome to celebrate with some after. 😊
Collecting your sample should only take 5-10 minutes. However, if it is your first time taking a sample, we recommend giving yourself at least 30 minutes to ensure you have read through the instructions and are well prepared.
Your Test Results
Depending on which test you ordered, you typically will receive your results in 5-10 business days. When your results are ready, we will send an email notification that directs you to the Notch Portal. If you have not received any notification from us after 10 business days, please contact our Customer Care team to investigate this further.
To ensure accurate results, your blood sample needs to saturate through to the back of the collection card. If you receive this notification, it’s likely there was not enough viable blood for our lab to process your test panel. Please contact our Customer Care team to have a new test kit issued.
No. Notch is not a medical facility and we do not have a doctor/patient relationship with you, so we cannot explain test results or provide medical advice. We offer laboratory testing for informational purposes only and encourage you to contact your healthcare provider to discuss your results.
You should receive an email as soon as your results are ready. You will also be able to view your results via our secure Notch Portal.
All of our tests are developed by a team of experienced scientists at our CLIA-certified lab and have been thoroughly validated against traditional testing conducted in doctor’s offices and clinics. You can learn more about our process here
No, Notch doesn't share test results with third parties. When you buy a health test from Notch, your results will be processed in our CLIA-certified laboratory and approved by our physician network. When ready, your results will be available via our secure portal.
Yes. Unless authorized by your healthcare practitioner, please don't perform this test if you're taking blood thinners or have a blood clotting disorder. The use of immunosuppressive drugs (such as prednisone), immune-modulating drugs, and topical cortisone suspensions and creams may also affect your results.